Tiger Foodservice at Splendour Festival
We pride ourselves on going above & beyond for our customers, after all – when you succeeed, we succeed with you. Our most recent example of this took us to the Splendour festival hosted at Wollaton Park in Nottingham thanks to Big Tops & Tall Tales.
When Big Tops & Tall Tales popped into our sister companies depot to pick-up their most recent order, they were a little panicked to see 2 pallets waiting for them – they had only come in 2 cars!
Instead of having to cancel items off of their order and risk upsetting their customers (they didn’t have time for multiple trips), our ops team stepped in to save the day. A quick phone call was made to our driver on a local route and they soon arranged for the customer to have their own delivery once the normal rounds were finished.
Whilst waiting, the people collecting for Big Tops & Tall Tales nearly decided to head to one of competitors to pick up some extra items, but decided against it when they found out we had what they were looking for and more! Since they now had extra room for their order on the back of one of our multi-temp delivery vehicles, they even decided to order a bit extra to really make this festival a great time.
When our driver got to the festival, they were told they would have to off-load the items by hand and deliver them to the Big Tops & Tall Tales area in multiple trips. But that person had clearly never met one of our drivers! With the festivals permission, our super-star driver Lauren reversed the lorry all the way down to the Big Tops & Tall Tales area, unloaded everything in record time and ensured they were ready & set up for the next day’s festival.