Little Elf’s Kitchen
Tripling your turnover isn’t an easy thing to do, let alone doing it through a global pandemic. But that is exactly what Little Elf’s Kitchen in Ilkeston has managed to do with the help of Tiger Foodservice.
Having worked their way through several foodservice providers, they were all found to be geared towards retail and not a local eatery serving delicious food to customers all day. “Our previous foodservice provider caused us such a headache. Nearly every delivery was late and often didn’t include every item we had ordered. This meant we were constantly running low on essential stock we need to keep cooking” owner Della told us. “When you are trying to manage walk-in orders, phone orders & online orders through the likes of IlkestonEats.co.uk (as one of the first businesses to sign-up to this local service – it’s extra stressful), the last thing we need is poor service from our Foodservice Partner.”
When she approached Tiger Foodservice based on a recommendation from a friend who owns a local takeaway, she was looking for a partner who could deliver great service on time whenever she needed it. After visiting the Tiger Foodservice depot to find out more, we managed to set her account up & schedule the first delivery on the same day.
After some more conversations with Tiger Foodservice sales rep Cory, we set Little Elf’s Kitchen up for regular deliveries. Della also trusted us with a key to her business so we could truly deliver whenever she needed it – even if the school run gets in the way. Now, Little Elf’s Kitchen can keep cooking and serving the locals of Ilkeston great food without issue. Head of Telesales Hannah said “The Tiger Foodservice sales team prides itself on growing & nurturing a flourishing relationship with all customers. Offering a 100% customer satisfaction guarantee is a must for the whole team ethos.”
“I’m now very happy to say we have found our Foodservice Partner in Tiger Foodservice.” Della Added. “Their amazing customer service is exactly what we needed. They can deliver when it’s convenient for us and on the few occasions that there has been an error, they dispatch somebody to fix it ASAP. Whenever I call them to place an order, it feels like talking to a friend. They have even come to me in their time off for a Sunday Dinner! They go out on an absolute limb for us and have helped us develop our menu even further with their great range of products that are exactly what we need”.